1 833 569.1005

Facebook Twitter

Every day patients with rare, chronic diseases experience these problems and work closely with their health care providers to find solutions to these problems...

...but the solutions aren’t simple and are time consuming.

Those who live with chronic or rare diseases often have trouble finding a physician—often a specialist—who can understand their symptoms and diagnose their condition correctly.

Once a diagnosis is made, they worry whether there are medications that can treat their condition. If they have health insurance, they worry about whether the treatment the doctor prescribes will be covered and whether they will be able to afford the out-of-pocket costs that aren't covered.

Then there is concern about what happens if the insurance doesn't cover the specialist or the special diagnostic tests. And what if the company denies coverage all together?

What is a Patient Advocate?

A patient advocate is a person who helps a patient work with others who influence the patient's health, including doctors, insurance companies, employers, case managers, and lawyers. Patient advocates help resolve issues about health care, medical bills, and job discrimination related to a patient's medical condition.

Pediatric patient showing of her artwork

CSI Pharmacy's Patient Advocate

As a patient of CSI Pharmacy, you will have your own patient advocate to remove the burden of navigating your insurance policy and help you understand your coverage. Your advocate can assist you in choosing a new health insurance policy during open season, work with your healthcare providers to resolve your healthcare needs, and assist you with your disability process. This is also the person you can lean on, so you can focus on what's important: getting well.

A CSI Pharmacy patient being infused in his home

CSI Pharmacy's Commitment to the Community

CSI Pharmacy unites patients, families, and healthcare providers to raise public awareness about important healthcare access issues, such as the need for access to affordable lifesaving and enhancing therapies; education for those with rare, genetic and chronic conditions; and diagnosis and treatment for these diseases by specialists. Such individuals work to bring about policy changes that will help ensure quality of care for patients and their families. Our nurses, pharmacists, and patient advocates volunteer to speak at patient support groups and national conferences to educate on issues, such as: navigating insurance, individualizing therapies to meet unique needs, infusing specialty therapies in the homecare setting, understanding social security disability, and assisting in selection of the best health insurance plan for each individual. We are also available on a one-on-one basis, by phone or email.

Patient Communities We Support

NO patient should feel alone.

Let us take some of the burden off your shoulders so you can start concentrating on healing. We understand how overwhelming a rare and/or chronic disease can be. We want to help.

Do you have to be a patient of CSI Pharmacy to seek help from our Patient Advocate?

Absolutely Not!

We want to make sure NO patient falls through the cracks. If you need help; please contact our Patient Advocate Today!